Shipping & Returns
How are shipping costs calculated, and how long will it take to receive my order?
Shipping costs are calculated at checkout. Once your order is placed, it will be shipped within 10 to 14 working days. A tracking link will be provided for all shipments, and deliveries are secure and require a signature.
Do you offer free shipping?
Yes, we offer complimentary shipping for orders over AED 1,500. For orders below this amount, shipping costs will be calculated at checkout.
Will I need to pay import taxes for international orders?
International orders may be subject to additional import duties. Orders to the US under AED 2,920 are duty-free, but orders to countries like Turkey, France, and Saudi Arabia may encounter higher import duties. We recommend checking your country’s import policies before placing an order.
Can I return or exchange my order?
We accept returns for orders within the UAE, except for Cash on Delivery orders, which are eligible for store credit. Returns are not accepted for international orders, earrings, or customised items.
Exchanges are not available, as each piece is made to order to reduce waste.
Do you offer resizing services?
Yes, we offer resizing within the UAE for rings and bracelets at AED 50 per item. For our lunar or eclipse chain rings, the resizing fee is AED 25 per item. Please contact us for more details on this service.
Jewellery Care
How should I clean my 18k gold jewellery with lab-grown diamonds?
To keep your jewellery sparkling, gently clean it with a soft toothbrush and mild soap diluted in warm water. Avoid harsh chemicals or abrasive cleaners, as they can damage the gold. Rinse thoroughly and pat dry with a soft, lint-free cloth.
Can I wear my 18k gold and lab diamond jewellery every day?
Yes, our 18k gold and lab-grown diamonds are durable enough for daily wear. However, avoid exposing the jewellery to harsh chemicals like bleach or chlorine, as these can affect the gold’s shine. Remove it when swimming or performing tasks that could scratch the surface.
How should I store my 18k gold jewellery?
Store your jewellery in a soft pouch or a separate compartment of a jewellery box to prevent scratching. Keeping each piece separate will help avoid tangling and reduce contact with other items that may dull the finish.
What should I do if the diamond looks cloudy or dull?
Over time, natural oils and lotions can dull the diamond’s sparkle. If this occurs, a gentle cleaning with soap and water should restore its brilliance. For a deeper clean, we recommend a professional cleaning service every 6-12 months.
Our Sustainable Values
Sustainable & Ethical Sourcing
Fyne Jewellery is committed to sustainability and ethical practices. We use only 18k solid gold and lab-grown diamonds, ensuring each piece is crafted with materials that are responsibly sourced and environmentally friendly. By choosing lab-grown over mined diamonds, we support a more humane and conscious approach to luxury.
Slow Made & Local Manufacturing
Our jewellery is crafted locally in small batches, allowing us to reduce waste and maintain exceptional quality. Each piece is made to order in 10 to 14 days, embracing a mindful approach that respects both our artisans and the planet.
1% of Revenue Donated to Dubai Cares
Give back with every purchase. We’ve pledged 1% of all November and December revenue to support the Dubai Cares campaigns: UAE Stands with Lebanon and Gaza in Our Hearts.
PRHCE-003627233
What's in your Fyne Box?
Your Fyne purchase comes wrapped in premium sustainable packaging, alongside a Certificate of Authenticity to guarantee your jewellery piece is 100% authentic.
Special Requests
We offer complimentary engraving and premium gift wrapping on all orders. For more details or special requests, please contact us.
- Bridal Jewellery
- Daily Wear
- Bestsellers