Unique Designs, Tailored To You.
Our bespoke service is designed with you in mind, as we take you through a step-by-step personalised experience to create the engagement ring of your dreams. Whether it’s an idea you’ve always had in mind, an alteration to a family heirloom, or a uniquely designed engagement ring, we’re here to help bring your vision to life.
You will go through the design process with our expert team; a unique opportunity to craft your piece with the help of qualified professionals.
The entire process can take up to 4 weeks, but everything good is worth waiting for, right?
Read on to learn more about our step by step bespoke process.
Step One
Preliminary Quotation
Connect with us over WhatsApp and send your…
- Design inspo
- Diamond preferences
- Any other details you have in mind (we love a Pinterest board!)
We’ll provide an estimate as a starting point and send you preliminary diamond options to choose from.
FAQs
Q: What if I’m unsure about the ring design?
A: No worries, we’ll help you with the design. Any images sent at this stage are just to get a taste of your style and preferences.You also have the option to choose one of the brilliant rings from our first Bridal Collection as a base point for your design inspirations.
Q: I live abroad and want to pick up my ring when I come to the UAE. When should I get in touch?
A: We require about 3 weeks to complete your bespoke ring so it's always best to get in touch ahead of time. To be safe, we suggest contacting us a month before your trip.
Step Two
Book your Appointment
Visit us in person to discuss all the details of your design and secure your diamond.
- Select and finalise your lab diamond options
- Discuss the ring design
- Try on our bridal ring samples
- Measure your ring size
- Leave your deposit
FAQs
Q: How much is the deposit?
A: We request 50% of the final price.
Q: What method of payment can I use for the deposit?
A: Our methods of payment are card payment, cash, and bank transfer. We also offer tabby and cashew payments. Please note that we do not offer discounts on our bespoke pieces.
Q: How do I set up an appointment?
A: Email us athello@fynejewellery.comor WhatsApp+971504215326.
Q: When are you open?
A: Mondays - Fridays from 10:00 to 17:30.
Q: What do I need to bring to my appointment?
A: Please bring any information or pictures of your desired ring and a valid Emirates ID/Passport to present to security on the ground floor.
Q: What if I can’t meet during the opening hours?
A: If you can’t schedule an appointment between 10:00 - 17:30, contact us, and we’ll arrange a visit outside our office hours.
Step Three
It's time to design!
After your visit and once we’ve received your deposit, we will start designing your ring concept. Here, we have the option to create the ring with CAD software, which will provide you with a render of what your ring will look like. We offer two design alterations at this stage; only when you’re completely satisfied do we move on to production.
FAQs
Q: What if I want to see several design concepts beforehand?
A: If you’d like to draft a few ring concepts from scratch before staring on your CAD render, we have a custom design service. Kindly note: As this is an additional service, there is a separate fee for this.
Q: Can I customise your existing bridal designs with my own carat weight/shape or other specifications?
A: Yes! Our bridal designs can form the base of your own design or lab diamond preferences.
Step Four
Making Your Ring
Now that your design is approved and you’ve given us written consent, we can start creating your ring. After two weeks, your ring will be ready for collection, and we’ll request the remaining 50% of your payment. You can collect your item from our office, or we can ship it to any destination of your choice (international or local).
Ready To Start?
FAQs
Q: Is my ring insured for shipping?
A: Your shipment is 100% insured and comes with a lab-grown diamond report as well as a certificate of authenticity from us to ensure your jewellery is 100% genuine.
Q: What if I’ve proposed but the ring doesn’t fit?
A: We can resize the ring to 2 sizes up or down. However for any larger size variations, we would need to decide this on a case by case basis depending on the ring design.
Q: What metals do you work with?
A: We can work with 18k gold or platinum.
Q: Where are you located?
A: Our office is in the Almas Tower, JLT, in Dubai.