Shipping & Returns
How long will it take to receive my order?
Once your order is placed, we begin crafting your unique necklace or bracelet, carefully calibrating and custom-cutting each diamond to ensure a perfect fit. This meticulous process takes approximately 4 weeks before your piece is ready for shipping. We encourage placing your order well in advance to guarantee timely delivery.
Do you offer free shipping?
Yes, we provide complimentary worldwide shipping with insurance for all our tennis necklaces and bracelets rings, ensuring your purchase arrives safely and securely.
Will I need to pay import taxes for international orders?
International orders may be subject to additional import duties. Orders to the US under AED 2,920 are duty-free, but orders to countries like Turkey, France, and Saudi Arabia may encounter higher import duties. We recommend checking your country’s import policies before placing an order.
Can I return or exchange my order?
Unfortunately, tennis necklaces and bracelets cannot be exchanged or returned. However, we are happy to offer free repair and resizing options to ensure your item is the perfect fit and remains in excellent condition. Please contact our customer service team for assistance.
Do you offer resizing for tennis necklaces and bracelets?
If your item arrives and isn’t the perfect fit, we’re here to help. We can resize tennis necklaces and bracelets for you, with additional charges based on the length that needs to be added. Please reach out to us here for more details on this service.
Jewellery Care
How should I care for my 18k gold jewellery?
To keep your jewellery sparkling, gently clean it with a soft toothbrush and mild soap diluted in warm water. Avoid harsh chemicals or abrasive cleaners, as they can damage the gold. Rinse thoroughly and pat dry with a soft, lint-free cloth.
Can I wear my 18K gold tennis necklace or bracelet every day?
Yes, these items can be worn daily. However, it’s best to remove your jewellery during activities like heavy lifting, cooking, swimming, or using harsh chemicals to prevent damage or wear.
How often should I have my jewellery checked?
We recommend having your gold jewellery inspected by us every 12 months. Regular checks ensure the diamonds are secure, and the setting remains in excellent condition.
What should I do if the diamonds look cloudy or dull?
Dull diamonds are often caused by oils or dirt buildup. Clean your jewellery regularly with soap and water, or bring it to us for a complimentary deep clean and repolish.
Our Sustainable Values
Sustainable & Ethical Sourcing
Fyne Jewellery is committed to sustainability and ethical practices. We use only 18k solid gold and lab-grown diamonds, ensuring each piece is crafted with materials that are responsibly sourced and environmentally friendly. By choosing lab-grown over mined diamonds, we support a more humane and conscious approach to luxury.
Slow Made & Local Manufacturing
Our jewellery is crafted locally in small batches, allowing us to reduce waste and maintain exceptional quality. Each piece is made to order in 10 to 14 days, embracing a mindful approach that respects both our artisans and the planet.
1% of Revenue Donated to Dubai Cares
Give back with every purchase. We’ve pledged 1% of all November and December revenue to support the Dubai Cares campaigns: UAE Stands with Lebanon and Gaza in Our Hearts.
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What's in your Fyne Box?
Your Fyne purchase comes wrapped in premium sustainable packaging, alongside a Certificate of Authenticity to guarantee your jewellery piece is 100% authentic.
Special Requests
We offer complimentary engraving and premium gift wrapping on all orders. For more details or special requests, please contact us.
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