Shipping & Returns
How long will it take to receive my order?
Once you place an order, we craft your ring on demand. This process takes approximately 10-14 days before your ring is ready to ship. We recommend placing your order well in advance to ensure timely delivery.
Do you offer free shipping?
Yes, we provide complimentary worldwide shipping with insurance for all our certified lab grown diamond eternity rings, ensuring your purchase arrives safely and securely.
Will I need to pay import taxes for international orders?
International orders may be subject to additional import duties. Orders to the US under AED 2,920 are duty-free, but orders to countries like Turkey, France, and Saudi Arabia may encounter higher import duties. We recommend checking your country’s import policies before placing an order.
Can I return or exchange my order?
Unfortunately, our certified eternity rings cannot be exchanged or returned. However, we are happy to offer free repair and resizing options to ensure your ring is the perfect fit and remains in excellent condition. Please contact our customer service team for assistance.
Do you offer resizing for certified wedding rings?
Yes, we offer free resizing within the UAE for all our wedding rings, subject to the design. Eternity rings with diamonds encircling the entire band cannot be resized. Please contact us for more details on this service.
Jewellery Care
How should I care for my 18k gold eternity ring?
To keep your eternity ring sparkling, gently clean it with a soft toothbrush and mild soap diluted in warm water. Avoid harsh chemicals or abrasive cleaners, as they can damage the gold. Rinse thoroughly and pat dry with a soft, lint-free cloth.
Can I wear my ring every day?
Yes, our rings are designed for daily wear. However, it’s best to remove your ring during activities like heavy lifting, cooking, swimming, or using harsh chemicals to prevent damage or wear.
How often should I have my ring checked?
We recommend having your ring inspected by us every 12 months. Regular checks ensure the diamonds are secure, and the setting remains in excellent condition.
What should I do if the diamonds look cloudy or dull?
Dull diamonds are often caused by oils or dirt buildup. Clean your ring regularly with soap and water, or bring it to us for a complimentary deep clean and repolish.
Our Sustainable Values
Sustainable & Ethical Sourcing
Fyne Jewellery is committed to sustainability and ethical practices. We use only 18k solid gold and lab-grown diamonds, ensuring each piece is crafted with materials that are responsibly sourced and environmentally friendly. By choosing lab-grown over mined diamonds, we support a more humane and conscious approach to luxury.
Slow Made & Local Manufacturing
Our jewellery is crafted locally in small batches, allowing us to reduce waste and maintain exceptional quality. Each piece is made to order in 10 to 14 days, embracing a mindful approach that respects both our artisans and the planet.
1% of Revenue Donated to Dubai Cares
Give back with every purchase. We’ve pledged 1% of all November and December revenue to support the Dubai Cares campaigns: UAE Stands with Lebanon and Gaza in Our Hearts.
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What's in your Fyne Box?
Your Fyne purchase comes wrapped in premium sustainable packaging, alongside a Certificate of Authenticity to guarantee your jewellery piece is 100% authentic.
Special Requests
We offer complimentary engraving and premium gift wrapping on all orders. For more details or special requests, please contact us.
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